Shrewsbury Recreation Department
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Refund Policy


Refunds are only issued if the Recreation Department cancels the class or program either in its entirety or if half or more of the sessions are canceled due to low enrollment, weather, or for other reasons as they might arise. In the circumstance that the Recreation Department cancels, appropriate refunds will be issued in the form of a household account credit or a check from the Town. Please note that our registration system does not save credit card information and so we are unable to refund credit cards. Please allow 2-4 weeks for refund checks to be processed. You must respond to the cancellation email in writing with your choice of repayment within 5 business days, or your refund will automatically be issued as an account credit and may not be reversed.
Classes are non-transferable.
Additional refund policies specific to a program or class may be in place at the time of registration and will be noted in the program description on our website.

For all registrant initiated cancellations/withdrawals, the admin fee shall be $10.00 for programs under $99.00 or $15.00 for programs $100.00-$199.00 and $20 for programs more than $200.00. Please note that refunds of $50.00 or less will be applied to household credit only.

Partial refunds will not be granted for any reason when a registrant misses single classes/sessions due to personal reasons or scheduling conflicts. We try to plan one makeup date at the conclusion of program sessions in case of inclement weather or for any other reasons as they might arise. We will do our best to make up any missed sessions, but this cannot be guaranteed. Partial refunds will not be issued for missed dates or dates that could not be made up.

Medical Exemption
In the case of a medical withdrawal for injury or serious illness, a written request must be submitted to the department accompanied by a doctor’s note prior to the conclusion of the program. A refund, minus a 10% admin fee, will be issued in the form of household credit. If the cost of the program was over $100, a refund via Town check may be issued upon request.
If you choose to withdraw after registration for personal preference or scheduling reasons, a refund will not be given.


Pro-Rating
Classes and programs run based on minimum enrollment. In an effort avoid program cancellations due to low enrollment, we ask that you consider your schedule prior to registering for a program. If you are registering for a program regardless of whether or not you can attend all scheduled sessions, you will be charged the full registration fee. Pro-rated refunds will not be issued. You may be able to register for a program if 2 or fewer dates have passed and there is still space available.




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